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<blockquote data-quote="Joe Sanborn" data-source="post: 117153" data-attributes="member: 2062">Re: X32 Warranty WarningDear all,&nbsp;Allow us to comment on the warranty policy.&nbsp;It is common that manufacturers issue warranty exclusions in order to provide a reasonable balance between customer as well as manufacturer protection. Our warranty policies are publicly available and posted on our website <a href="http://www.music-group.com/warranty" target="_blank">www.music-group.com/warranty</a>.&nbsp;Warranty exclusions usually relate to wear and tear parts and in particular to electro-mechanical components. While we test those parts for extreme life-cycles at our factory, their life cycle very much depends on actual use and environment.&nbsp;We receive products where customers complain about defective faders or pots. On inspection we often find excessive dust or liquid that was spilled into the faders, damaged VR’s or encoders where the shafts have been mechanically impacted or even sheared off and other damage that is clearly caused by improper handling, such as mechanical stress during transportation and that age-old issue of spilled drinks in the console. Of course such defects are not covered by any manufacturer and in order to avoid customer disputes, we exclude these parts in our warranty policies. &nbsp;Similar to car breaks and tires, components’ life cycles very much depend on the customer usage.&nbsp;Another example is LCD screens. These parts by nature will lose brightness and contrast over time and hence every LCD manufacturer will restrict its warranty. As these are components that are not made by our company, we have to limit the warranty to the original manufacturer’s warranty.&nbsp;We fully stand behind our products and therefore believe we offer a generous 3-year warranty program. We encourage you to compare it with other competitors.&nbsp; &nbsp;We will soon provide a video where we demonstrate a 1 million life cycle test of our fader in time-lapse mode.</blockquote>

[QUOTE="Joe Sanborn, post: 117153, member: 2062"] Re: X32 Warranty Warning Dear all, Allow us to comment on the warranty policy. It is common that manufacturers issue warranty exclusions in order to provide a reasonable balance between customer as well as manufacturer protection. Our warranty policies are publicly available and posted on our website [URL="http://www.music-group.com/warranty"]www.music-group.com/warranty[/URL]. Warranty exclusions usually relate to wear and tear parts and in particular to electro-mechanical components. While we test those parts for extreme life-cycles at our factory, their life cycle very much depends on actual use and environment. We receive products where customers complain about defective faders or pots. On inspection we often find excessive dust or liquid that was spilled into the faders, damaged VR’s or encoders where the shafts have been mechanically impacted or even sheared off and other damage that is clearly caused by improper handling, such as mechanical stress during transportation and that age-old issue of spilled drinks in the console. Of course such defects are not covered by any manufacturer and in order to avoid customer disputes, we exclude these parts in our warranty policies. Similar to car breaks and tires, components’ life cycles very much depend on the customer usage. Another example is LCD screens. These parts by nature will lose brightness and contrast over time and hence every LCD manufacturer will restrict its warranty. As these are components that are not made by our company, we have to limit the warranty to the original manufacturer’s warranty. We fully stand behind our products and therefore believe we offer a generous 3-year warranty program. We encourage you to compare it with other competitors. We will soon provide a video where we demonstrate a 1 million life cycle test of our fader in time-lapse mode. [/QUOTE]

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