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Junior Varsity
X32 Discussion
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<blockquote data-quote="Dan Mortensen" data-source="post: 117156" data-attributes="member: 2826"><p>Re: X32 Warranty Warning</p><p></p><p></p><p></p><p>Hi Joe,</p><p></p><p>Thanks for this, but although stating that warranty repairs don't cover customer abuse makes total sense, not covering the parts at all beyond the first year simply shifts the customer disputes from those who would try to take advantage of you to those who IMO would have a legitimate complaint that your parts didn't last even three years in the absence of abuse. </p><p></p><p>To my way of thinking, what you have is a one-year warranty, and somehow covering some untouchable parts for longer does not change that. </p><p></p><p>I did read that page before buying, and read it as saying that those parts are covered under warranty for one year, but registering online changed your warranty to three years. The stated one year limit was superceded by the change to three years, which I like a lot better than what you and the Care Center that Ali spoke to are saying.</p><p></p><p>Although I like the console a lot, I've always wondered if there was going to be a "Gotcha!", since in many ways it seems too good to be true. Maybe this is it, that the console is designed to last a year and after that it's my problem? Do we need to change our mindsets to it being a disposable product? I know that nothing lasts forever, but going from a three year expected lifespan to one year is a jump.</p><p></p><p>Anybody else know how this warranty compares to other digital mixing consoles of whatever price? For all I know they could be the same, but I don't know.</p><p></p><p>Sorry,</p><p>Dan</p><p></p><p>Edit/Correction: Since Juergen showed below that all other manufacturers (so far!) only offer a one year warranty on any digital mixer, apparently Behringer's warranty is pretty generous. I stand corrected. This circumstance above is not a "Gotcha".</p></blockquote><p></p>
[QUOTE="Dan Mortensen, post: 117156, member: 2826"] Re: X32 Warranty Warning Hi Joe, Thanks for this, but although stating that warranty repairs don't cover customer abuse makes total sense, not covering the parts at all beyond the first year simply shifts the customer disputes from those who would try to take advantage of you to those who IMO would have a legitimate complaint that your parts didn't last even three years in the absence of abuse. To my way of thinking, what you have is a one-year warranty, and somehow covering some untouchable parts for longer does not change that. I did read that page before buying, and read it as saying that those parts are covered under warranty for one year, but registering online changed your warranty to three years. The stated one year limit was superceded by the change to three years, which I like a lot better than what you and the Care Center that Ali spoke to are saying. Although I like the console a lot, I've always wondered if there was going to be a "Gotcha!", since in many ways it seems too good to be true. Maybe this is it, that the console is designed to last a year and after that it's my problem? Do we need to change our mindsets to it being a disposable product? I know that nothing lasts forever, but going from a three year expected lifespan to one year is a jump. Anybody else know how this warranty compares to other digital mixing consoles of whatever price? For all I know they could be the same, but I don't know. Sorry, Dan Edit/Correction: Since Juergen showed below that all other manufacturers (so far!) only offer a one year warranty on any digital mixer, apparently Behringer's warranty is pretty generous. I stand corrected. This circumstance above is not a "Gotcha". [/QUOTE]
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