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<blockquote data-quote="Brent Handy" data-source="post: 117203" data-attributes="member: 2097">Re: X32 Warranty WarningI sell all of these brands.&nbsp; What you may not know is that the non-Behringer companies listed do in fact go above and beyond to keep their customer&#039;s happy.&nbsp; I have two customers who have had different issues with iLives, both of which were past warranty.&nbsp; In one case, a tech was flown in and the mods were made to the console on AM&amp;S&#039;s dime.&nbsp; In the other case, the console control surface was replaced.&nbsp; Does the warranty say they will do this?&nbsp; No.&nbsp; Do they do it?&nbsp; At their discretion.&nbsp; It does happen.My Soundcraft rep went to bat for a customer with a Performer issue.&nbsp; Soundcraft finally said screw it, give the man a Vi, no extra charge.&nbsp; That&#039;s what happened.&nbsp; There is a new group of people at Soundcraft/Harman really wanting to step it up a notch.&nbsp; Does warranty say they will do this?&nbsp; No.&nbsp; Do they?&nbsp; Yes, at their discretion.Avid has more hoops to jump through, but the tech support is accessible 24/7. Do all of these consoles fall apart after one year?&nbsp; No. Not hardly.It really comes down to relationships.&nbsp; If you have partnered with your rep, and they go before the powers that be on your behalf, mountains can be moved.&nbsp; This is where buying in your territory pays off.</blockquote>

[QUOTE="Brent Handy, post: 117203, member: 2097"] Re: X32 Warranty Warning I sell all of these brands. What you may not know is that the non-Behringer companies listed do in fact go above and beyond to keep their customer's happy. I have two customers who have had different issues with iLives, both of which were past warranty. In one case, a tech was flown in and the mods were made to the console on AM&S's dime. In the other case, the console control surface was replaced. Does the warranty say they will do this? No. Do they do it? At their discretion. It does happen. My Soundcraft rep went to bat for a customer with a Performer issue. Soundcraft finally said screw it, give the man a Vi, no extra charge. That's what happened. There is a new group of people at Soundcraft/Harman really wanting to step it up a notch. Does warranty say they will do this? No. Do they? Yes, at their discretion. Avid has more hoops to jump through, but the tech support is accessible 24/7. Do all of these consoles fall apart after one year? No. Not hardly. It really comes down to relationships. If you have partnered with your rep, and they go before the powers that be on your behalf, mountains can be moved. This is where buying in your territory pays off. [/QUOTE]

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