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<blockquote data-quote="Brent Handy" data-source="post: 117207" data-attributes="member: 2097">Re: X32 Warranty WarningHow else do you think PreSonus can build a new headquarters, Behringer can build a new service center in Vegas, etc, etc, etc?&nbsp; How else can they all afford to spend $40k-$60k on a NAMM, AES or some other trade show? How do they pay for all of the techs?&nbsp; It is all built in to the cost of the product.Sure you can pay less up front.&nbsp; Buy something cheaper.&nbsp; There are those options out there.&nbsp; When you have a major failure and need some resolution ASAP, you will receive the service you paid for.&nbsp; At that point, you could be replacing it.As for A&amp;H, that was AM&amp;S&#039;s doing, so the manufacturer did not take the hit.&nbsp; The US Distributor did.Sometimes the manufacturer choosing replacement is cheaper than tech-ing it.&nbsp; Sometimes replacement is better customer service relations. After all, people remember and talk about how companies recover when there are issues.&nbsp; All of that chatter affects the longevity of the company.&nbsp; It is far easier for companies to replace than it is to dedicate resources defending themselves on these forums and dealing with decreased sales and lost jobs.</blockquote>

[QUOTE="Brent Handy, post: 117207, member: 2097"] Re: X32 Warranty Warning How else do you think PreSonus can build a new headquarters, Behringer can build a new service center in Vegas, etc, etc, etc? How else can they all afford to spend $40k-$60k on a NAMM, AES or some other trade show? How do they pay for all of the techs? It is all built in to the cost of the product. Sure you can pay less up front. Buy something cheaper. There are those options out there. When you have a major failure and need some resolution ASAP, you will receive the service you paid for. At that point, you could be replacing it. As for A&H, that was AM&S's doing, so the manufacturer did not take the hit. The US Distributor did. Sometimes the manufacturer choosing replacement is cheaper than tech-ing it. Sometimes replacement is better customer service relations. After all, people remember and talk about how companies recover when there are issues. All of that chatter affects the longevity of the company. It is far easier for companies to replace than it is to dedicate resources defending themselves on these forums and dealing with decreased sales and lost jobs. [/QUOTE]

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