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<blockquote data-quote="Tim McCulloch" data-source="post: 117222" data-attributes="member: 67">Re: X32 Warranty WarningWe have a back up of some sort, but for a one-off where you&#039;re contracted for a specific model an identical spare needs to be billable.&nbsp; We arrange for this when clients request it.{STORY}Our SC48 had a hard drive begin to fail.&nbsp; Saturday afternoon, called Avid support.&nbsp; Called back in about 5 minutes, the tech walked me through trouble shooting.&nbsp; Headline BE opted to do his sound check and save to USB stick.&nbsp; I went to Be$t Buy for a 2.5&quot; SATA drive.&nbsp; Got back, sound check was being saved.&nbsp; Called Avid back and tech walked me through opening mixer.&nbsp; I replaced hard drive, loaded the software &amp; plug ins, and it lived.&nbsp; The console was out of warranty but Avid shipped us a replacement HD anyway (it&#039;s now a cloned spare of the drive in the desk).&nbsp; The entire process was done while the touring support act put their stuff on stage.&nbsp; Loaded the headline show to verify everything and we were good to go.&nbsp; Reputation intact, with thanks from touring staff for immediately addressing the issue.{/STORY}I think you&#039;d be surprised at how many acts on the &lt;8000 seat circuit don&#039;t carry a backup mixer.&nbsp; Why?&nbsp; Because you can usually find something locally.&nbsp; About a week ago we provided a mixer for an act who had a catastrophic desk failure a couple days before.&nbsp; They could have had another mixer sent out but with only a few shows left on the tour, local rentals were cheaper than air freight.On big festivals it&#039;s common to have a pair of FOH consoles for guest use and space for a couple more for bands that want to use their own desks.&nbsp; If one of the guest mixers develops a problem, it&#039;s more of an inconvenience.&nbsp; You might check over at the PSW LAB, there is a thread about console switching at festivals.Your right, though, our situations aren&#039;t identical.&nbsp; You&#039;re also in the band as well as the sound guy.&nbsp; The band has obligations, and you can&#039;t just call the shop and have something delivered.The mostest important spares:&nbsp; mic cables and stand adapters.</blockquote>

[QUOTE="Tim McCulloch, post: 117222, member: 67"] Re: X32 Warranty Warning We have a back up of some sort, but for a one-off where you're contracted for a specific model an identical spare needs to be billable. We arrange for this when clients request it. {STORY} Our SC48 had a hard drive begin to fail. Saturday afternoon, called Avid support. Called back in about 5 minutes, the tech walked me through trouble shooting. Headline BE opted to do his sound check and save to USB stick. I went to Be$t Buy for a 2.5" SATA drive. Got back, sound check was being saved. Called Avid back and tech walked me through opening mixer. I replaced hard drive, loaded the software & plug ins, and it lived. The console was out of warranty but Avid shipped us a replacement HD anyway (it's now a cloned spare of the drive in the desk). The entire process was done while the touring support act put their stuff on stage. Loaded the headline show to verify everything and we were good to go. Reputation intact, with thanks from touring staff for immediately addressing the issue.{/STORY} I think you'd be surprised at how many acts on the <8000 seat circuit don't carry a backup mixer. Why? Because you can usually find something locally. About a week ago we provided a mixer for an act who had a catastrophic desk failure a couple days before. They could have had another mixer sent out but with only a few shows left on the tour, local rentals were cheaper than air freight. On big festivals it's common to have a pair of FOH consoles for guest use and space for a couple more for bands that want to use their own desks. If one of the guest mixers develops a problem, it's more of an inconvenience. You might check over at the PSW LAB, there is a thread about console switching at festivals. Your right, though, our situations aren't identical. You're also in the band as well as the sound guy. The band has obligations, and you can't just call the shop and have something delivered. The mostest important spares: mic cables and stand adapters. [/QUOTE]

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