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<blockquote data-quote="Tim McCulloch" data-source="post: 117237" data-attributes="member: 67">Re: X32 Warranty WarningScott, read what I wrote.&nbsp; We have backups.&nbsp; In my little story the question was expediency.&nbsp; Because of Avid&#039;s support system, the desk was repaired in half the time it would have taken to get another SC48 or Profile system to the venue.&nbsp; Home town gig.&nbsp; We were covered either way.&nbsp; The actual failure was in the HD&#039;s User partition, and the Venue software will then use the System partition for user files.&nbsp; The desk still works but visual confirmation of some functions respond slower, that&#039;s why the headline BE was able to do his sound check and save to USB stick. Since I also work as your friendly neighborhood IATSE stage hand, I see what tours carry and what is set up.&nbsp; I&#039;m not joking when I say I see more Digico acts carrying spares.&nbsp; Maybe twice I&#039;ve seen spare Avid racks.&nbsp; I think I&#039;ve seen one spare Soundcraft Vi series.&nbsp; Another reason you don&#039;t often see a spare mixer is because someone on the tour crew is qualified to use a screwdriver and VOM and has phone support from their own technicians or from the factory.This isn&#039;t a comparison of X32 to SC48, Scott.&nbsp; It was a response to a post about support and the costs that adds to the price of goods.&nbsp; You&#039;re right, the SC-48 is a lot more $ than an X32, and doubtless that level of support adds to the cost.&nbsp; The M32 is the X32-ish mixer for people that can&#039;t have the B-word on their gear for whatever reasons.&nbsp; I&#039;m sure there will eventually be really marketable feature differences to justify a market position that commands a higher price tag.&nbsp; Some folks think 96k is important and worth paying for, for example.&nbsp; Connectivity with KT converters and i/o of various flavors could make the M32 the &quot;spare mixer&quot; to provide at least some capability if a Pro series surface failed.</blockquote>

[QUOTE="Tim McCulloch, post: 117237, member: 67"] Re: X32 Warranty Warning Scott, read what I wrote. We have backups. In my little story the question was expediency. Because of Avid's support system, the desk was repaired in half the time it would have taken to get another SC48 or Profile system to the venue. Home town gig. We were covered either way. The actual failure was in the HD's User partition, and the Venue software will then use the System partition for user files. The desk still works but visual confirmation of some functions respond slower, that's why the headline BE was able to do his sound check and save to USB stick. Since I also work as your friendly neighborhood IATSE stage hand, I see what tours carry and what is set up. I'm not joking when I say I see more Digico acts carrying spares. Maybe twice I've seen spare Avid racks. I think I've seen one spare Soundcraft Vi series. Another reason you don't often see a spare mixer is because someone on the tour crew is qualified to use a screwdriver and VOM and has phone support from their own technicians or from the factory. This isn't a comparison of X32 to SC48, Scott. It was a response to a post about support and the costs that adds to the price of goods. You're right, the SC-48 is a lot more $ than an X32, and doubtless that level of support adds to the cost. The M32 is the X32-ish mixer for people that can't have the B-word on their gear for whatever reasons. I'm sure there will eventually be really marketable feature differences to justify a market position that commands a higher price tag. Some folks think 96k is important and worth paying for, for example. Connectivity with KT converters and i/o of various flavors could make the M32 the "spare mixer" to provide at least some capability if a Pro series surface failed. [/QUOTE]

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