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Message: <blockquote data-quote="Ali Reay" data-source="post: 117247" data-attributes="member: 6699">Re: X32 Warranty WarningThanks Joe for your comments. It’s not that I don’t understand why warranties have limitations and exceptions but I have to ask myself why I thought I was covered when I wasn’t. I made an assumption that was wrong and feel it is in the way the warranty is presented that has caused the confusion. There seems to be one limit too many. The one year warranty is called a Limited warranty but the limits in section 4.3 are also for one year i.e. the full term of the warranty. This limited warranty is now extended to three years so why would I not assume that the limits within are not also extended.Supposing it was presented like this:“Over and above our standard one year warranty Music Group are offering, free of charge, an extended three year Limited Warranty (see terms and conditions for limitations and exceptions)”Here I can see that “Limited” is relating only to the three year warranty and I would be more inclined to check out the terms and conditions to see exactly what I’m getting free of charge.I would also strongly suggest that the terms and conditions for the one and three years are separate and clearly marked. This would mean that section 4.3 appears only in the three year terms and conditions (you’ll notice that it has no relevance at all to the one year warranty).I can see that giving an impression (all be it wrongly) that the three year warranty is a full extension would have advantages from a marketing point of view but that’s probably just me being a cynical old fool.</blockquote>

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