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<blockquote data-quote="Matthew Merkle" data-source="post: 122759" data-attributes="member: 6498">Re: Warning: Major Censorship on Behringer ForumsIt&#039;s pretty much standard policy when you start harassing a company with lawyers that they&#039;re going to stop talking to you. The fact that they ever let you back on their forums in the first place astounds me, it&#039;s certainly beyond what most companies would do in that situation. If you lawyer up, they&#039;re going to lawyer up, because you just escalated it beyond customer service into litigation. You just relayed to them plain as day that you&#039;re no longer interested in handling this situation rationally.Think of it this way. Your history with this company isn&#039;t one of bad customer service now (not that I agree anyway), it&#039;s one of potential lawsuits. You threatened the company, and they have every reason not to want your business, nor to talk to you again. Most companies will do a great deal for their customers, but just about every company I&#039;ve ever known draws the line when lawyers get involved. They&#039;re not going to try and make friends with someone who&#039;s threatening lawsuits.Also, Behringer most definitely has a legal department. You don&#039;t run a company that big without at least a lawyer on payroll. But short of a court filing, you&#039;re not going to talk to him, because you have no reason to.</blockquote>

[QUOTE="Matthew Merkle, post: 122759, member: 6498"] Re: Warning: Major Censorship on Behringer Forums It's pretty much standard policy when you start harassing a company with lawyers that they're going to stop talking to you. The fact that they ever let you back on their forums in the first place astounds me, it's certainly beyond what most companies would do in that situation. If you lawyer up, they're going to lawyer up, because you just escalated it beyond customer service into litigation. You just relayed to them plain as day that you're no longer interested in handling this situation rationally. Think of it this way. Your history with this company isn't one of bad customer service now (not that I agree anyway), it's one of potential lawsuits. You threatened the company, and they have every reason not to want your business, nor to talk to you again. Most companies will do a great deal for their customers, but just about every company I've ever known draws the line when lawyers get involved. They're not going to try and make friends with someone who's threatening lawsuits. Also, Behringer most definitely has a legal department. You don't run a company that big without at least a lawyer on payroll. But short of a court filing, you're not going to talk to him, because you have no reason to. [/QUOTE]

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