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Junior Varsity
X32 Discussion
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<blockquote data-quote="Jake Teater" data-source="post: 205546" data-attributes="member: 11560"><p>(I hope I am posting this in the right place)</p><p></p><p>For those who have had an X32 for more than 2 years, have you encountered any major problems? Would you recommend it? Are replacement parts available?</p><p></p><p><em>The reason I ask is that a few years back we bought a X32 RACK but we forget to register it. Two years later the power supply went bad. I spent hours on hold with their support and eventually gave up trying to communicate with them (I was actually able to install a blue tooth speaker system in my ceiling, start to finish while I was on hold, and then I gave up waiting).</em></p><p><em></em></p><p><em>When i eventually did get I a hold of the support line I was able to learn that Behringer did not have any replacement parts for our X32 Rack as the newer units had a redesigned power supply and they didn't have the older design power supply. So our 2 year old mixer was worthless <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" />. To be fair, had we remembered to register we may have worked something out with them to get a working one.</em></p><p><em></em></p><p><em>So with that mixer dead, we are looking for a new mixer. We like the X32 price point and features, but we are very hesitant to buy from Behringer if replacement parts are not available and support is hard to reach, as has been our experience. I don't expect it to work perfectly forever, and having something break is annoying, but acceptable. But breaking down and not having replacement parts available on a 2 year old product is not something we find acceptable and if this is the case with the X32, we will go elsewhere. </em></p></blockquote><p></p>
[QUOTE="Jake Teater, post: 205546, member: 11560"] (I hope I am posting this in the right place) For those who have had an X32 for more than 2 years, have you encountered any major problems? Would you recommend it? Are replacement parts available? [I]The reason I ask is that a few years back we bought a X32 RACK but we forget to register it. Two years later the power supply went bad. I spent hours on hold with their support and eventually gave up trying to communicate with them (I was actually able to install a blue tooth speaker system in my ceiling, start to finish while I was on hold, and then I gave up waiting). When i eventually did get I a hold of the support line I was able to learn that Behringer did not have any replacement parts for our X32 Rack as the newer units had a redesigned power supply and they didn't have the older design power supply. So our 2 year old mixer was worthless :(. To be fair, had we remembered to register we may have worked something out with them to get a working one. So with that mixer dead, we are looking for a new mixer. We like the X32 price point and features, but we are very hesitant to buy from Behringer if replacement parts are not available and support is hard to reach, as has been our experience. I don't expect it to work perfectly forever, and having something break is annoying, but acceptable. But breaking down and not having replacement parts available on a 2 year old product is not something we find acceptable and if this is the case with the X32, we will go elsewhere. [/I] [/QUOTE]
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