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Junior Varsity
X32 Discussion
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<blockquote data-quote="Uli Behringer" data-source="post: 57660" data-attributes="member: 1604"><p>re: X32 Discussion</p><p></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Dear David,</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">thank you for your excellent comment.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Indeed, firmware is always a key concern in any digital mixing console. Nothing is more serious than losing audio in a live environment and believe me, we are extremely mindful of it.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">While I cannot speak on behalf of competitors whose consoles fail, I can assure you that we have not spared any effort to test the X32. In fact we spent over one year to vigorously test the X32 under any possible condition and there are reports that a tester even left his X32 in the car overnight while it was exposed to freezing temperatures. After switching it on, it worked perfectly fine.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">This is the main reason why we delayed the release of the X32 as we took extreme measures to make sure the console is mature.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Six months ago, we handed out over 20 consoles to professional rental companies and power users with the mission to find software bugs and propose suggestions for improvements. </span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Christian Boche who is an avid contributor here, is a witness to that process and we are extremely grateful for his invaluable input and the feedback we received from all other testers. </span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">While we received great feedback and implemented lots of the suggestions, to the best of my knowledge no console has ever crashed or caused any interruption in a live application. If I am wrong, please correct me Christian.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Of course, firmware is never perfect and we are looking forward to receiving more valuable input once consoles get into the hands of our customers. Based on Christian's previous reports, I have seen that our Software engineering team often implemented his suggestions within a day or two.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">It is also worth mentioning that firmware updates on the X32 are very simple. Just download the latest firmware from the website on a USB stick, plug it into the corresponding connector on top of the console and power up the X32. That's it.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">I would also like to take the opportunity to emphasize, that neither Christian nor any other beta tester ever received any compensation for their efforts. Since some of these testers also work for independent magazines, we wanted to avoid any potential conflict of interest.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">All these people were kind enough to volunteer in testing the X32 and helping us perfecting the console. Once again, thank you Christian for all the time you spent here in sharing your experience and answering peoples' questions.</span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Btw. we just launched the official “BEHRINGER Forum” where you will find additional information about the X32 and other topics. <a href="http://www.behringer.com/forum" target="_blank">www.behringer.com/forum</a></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'"></span></span></p><p><span style="font-size: 10px"><span style="font-family: 'verdana'">Thank you David for a very valuable comment. </span></span></p></blockquote><p></p>
[QUOTE="Uli Behringer, post: 57660, member: 1604"] re: X32 Discussion [SIZE=2][FONT=verdana]Dear David, thank you for your excellent comment. Indeed, firmware is always a key concern in any digital mixing console. Nothing is more serious than losing audio in a live environment and believe me, we are extremely mindful of it. While I cannot speak on behalf of competitors whose consoles fail, I can assure you that we have not spared any effort to test the X32. In fact we spent over one year to vigorously test the X32 under any possible condition and there are reports that a tester even left his X32 in the car overnight while it was exposed to freezing temperatures. After switching it on, it worked perfectly fine. This is the main reason why we delayed the release of the X32 as we took extreme measures to make sure the console is mature. Six months ago, we handed out over 20 consoles to professional rental companies and power users with the mission to find software bugs and propose suggestions for improvements. Christian Boche who is an avid contributor here, is a witness to that process and we are extremely grateful for his invaluable input and the feedback we received from all other testers. While we received great feedback and implemented lots of the suggestions, to the best of my knowledge no console has ever crashed or caused any interruption in a live application. If I am wrong, please correct me Christian. Of course, firmware is never perfect and we are looking forward to receiving more valuable input once consoles get into the hands of our customers. Based on Christian's previous reports, I have seen that our Software engineering team often implemented his suggestions within a day or two. It is also worth mentioning that firmware updates on the X32 are very simple. Just download the latest firmware from the website on a USB stick, plug it into the corresponding connector on top of the console and power up the X32. That's it. I would also like to take the opportunity to emphasize, that neither Christian nor any other beta tester ever received any compensation for their efforts. Since some of these testers also work for independent magazines, we wanted to avoid any potential conflict of interest. All these people were kind enough to volunteer in testing the X32 and helping us perfecting the console. Once again, thank you Christian for all the time you spent here in sharing your experience and answering peoples' questions. Btw. we just launched the official “BEHRINGER Forum” where you will find additional information about the X32 and other topics. [URL="http://www.behringer.com/forum"]www.behringer.com/forum[/URL] Thank you David for a very valuable comment. [/FONT][/SIZE] [/QUOTE]
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