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Junior Varsity
X32 Discussion
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<blockquote data-quote="Uli Behringer" data-source="post: 65475" data-attributes="member: 1604"><p>re: X32 Discussion</p><p></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">Once again thank all of you for all the feedback we’re getting from you. Allow me to address some of the recent issues raised here. </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"><strong>BEHRINGER Forum</strong></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><span style="font-size: 10px">Some of you have rightfully commented that they do not see much activity and feedback on our BEHRINGER forum. This is correct and we apologize for it. </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">The reason is that the current platform is not working properly and we are in the process of selecting and implementing new software. We are planning a forum re-launch by end of this month.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">On the other hand it is exciting to see how soundforums.net has now become the single biggest forum and meeting point for X32 users. With over 200,000 viewers it has also become a great resource for anyone who is interested in the product and the associated customer experience.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"><strong>Bugs and User Preferences</strong></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><span style="font-size: 10px">There is often a misconception of “Bugs” and User Preferences.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">“Bugs” are true software defects which need to be addressed and those will always have first priority with us. We classify them as major and minor issues and they will be handled in that particular sequence. </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">However we often get “bugs” reported which are not defects but stem from misunderstandings how the X32 works and how it was designed. This is understandable as a product of such complexity requires some learning. </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">I like to take the opportunity to thank all of you for helping other members answering their questions. </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><em><span style="font-size: 10px"></span></em></span></p><p><span style="font-family: 'verdana'"><em><span style="font-size: 10px">Feature requests and workflow changes however are a different topic.</span></em></span></p><p><span style="font-family: 'verdana'"><em><span style="font-size: 10px"></span></em></span></p><p><span style="font-family: 'verdana'"><em></em><span style="font-size: 10px">While each of you have different preferences and use the X32 in different applications, it is important to understand that the X32 has been designed mainly as live/studio console and hence it might not meet all of your requirements for theatre or broadcast use etc. Even digital consoles costing US$ 100,000 won't meet all expectations as products are designed for certain purposes and applications.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">However be assured we will certainly not ignore those requests but have to set a lower priority for future feature and workflow implementations.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><span style="font-size: 10px">The X32 has now been on the market for a little bit more than 2 months and since then we have already released over six firmware updates many of which have already addressed several bugs but also provided feature enhancements. </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'">Since the X32 is a "living" product, m<span style="font-size: 10px">any more firmware updates will follow as well as a major Generation 2 upgrade next year. However we kindly ask you to be patient as even "simple" software changes are extremely complex and need thorough testing.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">Once again thank you for all your feedback and patience. Our team is working hard to address any challenges you might encounter and also accommodate as many requests as possible.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">It is wonderful to see how much feedback we are receiving and be assured that we are carefully listening to each and every of your comments even if you don't get any immediate feedback from us.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">I am also pleased to announce that we will soon introduce other members of the X32 family and expand the range of feature-rich and high-performance digital mixers.</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">Warm regards</span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span><span style="font-size: 10px"></span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px">Uli </span></span></p><p><span style="font-family: 'verdana'"><span style="font-size: 10px"></span></span></p></blockquote><p></p>
[QUOTE="Uli Behringer, post: 65475, member: 1604"] re: X32 Discussion [FONT=verdana][SIZE=2]Once again thank all of you for all the feedback we’re getting from you. Allow me to address some of the recent issues raised here. [/SIZE] [SIZE=2] [B]BEHRINGER Forum[/B] [/SIZE][SIZE=2]Some of you have rightfully commented that they do not see much activity and feedback on our BEHRINGER forum. This is correct and we apologize for it. [/SIZE] [SIZE=2]The reason is that the current platform is not working properly and we are in the process of selecting and implementing new software. We are planning a forum re-launch by end of this month.[/SIZE] [SIZE=2]On the other hand it is exciting to see how soundforums.net has now become the single biggest forum and meeting point for X32 users. With over 200,000 viewers it has also become a great resource for anyone who is interested in the product and the associated customer experience.[/SIZE] [SIZE=2] [B]Bugs and User Preferences[/B] [/SIZE][SIZE=2]There is often a misconception of “Bugs” and User Preferences. “Bugs” are true software defects which need to be addressed and those will always have first priority with us. We classify them as major and minor issues and they will be handled in that particular sequence. [/SIZE] [SIZE=2] However we often get “bugs” reported which are not defects but stem from misunderstandings how the X32 works and how it was designed. This is understandable as a product of such complexity requires some learning. I like to take the opportunity to thank all of you for helping other members answering their questions. [/SIZE][I][SIZE=2] Feature requests and workflow changes however are a different topic. [/SIZE] [/I][SIZE=2]While each of you have different preferences and use the X32 in different applications, it is important to understand that the X32 has been designed mainly as live/studio console and hence it might not meet all of your requirements for theatre or broadcast use etc. Even digital consoles costing US$ 100,000 won't meet all expectations as products are designed for certain purposes and applications. However be assured we will certainly not ignore those requests but have to set a lower priority for future feature and workflow implementations.[/SIZE] [SIZE=2] [/SIZE][SIZE=2]The X32 has now been on the market for a little bit more than 2 months and since then we have already released over six firmware updates many of which have already addressed several bugs but also provided feature enhancements. [/SIZE] Since the X32 is a "living" product, m[SIZE=2]any more firmware updates will follow as well as a major Generation 2 upgrade next year. However we kindly ask you to be patient as even "simple" software changes are extremely complex and need thorough testing.[/SIZE] [SIZE=2] Once again thank you for all your feedback and patience. Our team is working hard to address any challenges you might encounter and also accommodate as many requests as possible. It is wonderful to see how much feedback we are receiving and be assured that we are carefully listening to each and every of your comments even if you don't get any immediate feedback from us. [/SIZE][SIZE=2] I am also pleased to announce that we will soon introduce other members of the X32 family and expand the range of feature-rich and high-performance digital mixers. [/SIZE][SIZE=2] Warm regards [/SIZE][SIZE=2] Uli [/SIZE][/FONT] [/QUOTE]
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