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<blockquote data-quote="Pat Ferdig" data-source="post: 73243" data-attributes="member: 1768">Re: repair schematicsDear Richard, I completely agree with you that the ability to obtain parts is critical for the service and support of any product.&nbsp; As such, we have a large inventory of spares readily available for all products including the X32 which can be sent when needed.In addition to having the spares available, we have several methods of repair that we can utilize.&nbsp; We maintain company-owned repair depots in Las Vegas, NV and Kidderminster, UK.&nbsp; The staff in each location are industry professionals and are factory trained on our products.&nbsp; We also maintain a network of over 100 Field Authorized Service Centers in the US, Canada and Europe.&nbsp; All Field Authorized Service Centers have access to our service manuals and schematics in line with our overall Care policy. As schematics are considered intellectual property, we do not allow distribution to the general public.Lastly, I wanted to touch base on the terms of the warranty.&nbsp; As Mr. Johnson stated, the X32 is covered under our 3 year warranty as long as the the product is registered within 90-days of purchase.&nbsp; This gives the x32 has one one of the most comprehensive and customer-focused warranties in the industry.If you have any questions, or would like to discuss any of these points in more detail, please PM me with your contact information and I will reach out to you.Pat FerdigVP, CareMUSIC Group</blockquote>

[QUOTE="Pat Ferdig, post: 73243, member: 1768"] Re: repair schematics Dear Richard, I completely agree with you that the ability to obtain parts is critical for the service and support of any product. As such, we have a large inventory of spares readily available for all products including the X32 which can be sent when needed. In addition to having the spares available, we have several methods of repair that we can utilize. We maintain company-owned repair depots in Las Vegas, NV and Kidderminster, UK. The staff in each location are industry professionals and are factory trained on our products. We also maintain a network of over 100 Field Authorized Service Centers in the US, Canada and Europe. All Field Authorized Service Centers have access to our service manuals and schematics in line with our overall Care policy. As schematics are considered intellectual property, we do not allow distribution to the general public. Lastly, I wanted to touch base on the terms of the warranty. As Mr. Johnson stated, the X32 is covered under our 3 year warranty as long as the the product is registered within 90-days of purchase. This gives the x32 has one one of the most comprehensive and customer-focused warranties in the industry. If you have any questions, or would like to discuss any of these points in more detail, please PM me with your contact information and I will reach out to you. Pat Ferdig VP, Care MUSIC Group [/QUOTE]

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