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Junior Varsity
X32 Discussion
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<blockquote data-quote="Barry Gilmour" data-source="post: 88883" data-attributes="member: 4245"><p>Re: X32 Discussion received excellent service with X32</p><p></p><p>First let me say I am most likely the first to complain when there are faults, however I try to be the first to give credit where credit is due. The experience I had with my X32 issues and the ultimate resolution was nothing short of amazing. Please let me explain</p><p>I bought my X32 in December 2012 from Long & McQuade 10204 107 Ave Edmonton Alberta Canada. The guys there have always been excellent to deal with especially the manager, Greg , and the guys in the recording department. I had also been in contact about my intermittent phantom issues with the X32, such as name strips going dark, losing settings, track select buttons sticking and aux send buss cutting in and out . These were random and not easy to replicate on demand. I talked with Chase McNight in support in the USA on many occasions and he was always very kind, very patient and helpful regarding the issues I was having understanding the proper routeing for recording with the X32 on the PC . I mentioned also to him that I was having some phantom issues and we a greed to watch things for a while to see if the issues were just one time glitches. Turns out they were not. He transferred me to Edwin Barcenas at the Music Group Care team. Edwin was awesome and we agreed to send the X32 back for servicing. I thought it best to send it back through my dealer but did not wish to send it until the dealer had a loaner as my unit was still functional and I was in the middle of a few projects. Edwin had no problem with this. He took all my information plus my dealers information. I called my dealer and left Edwin's contact information with them. After about two weeks my dealer called and said my loaner was in. I took my X32 to them and when I got there , they said "Oh we might as well just give you the new X32 as it may take a while to get the other one back and it would be easier for you not having to disconnect everything again". Well you could have knocked me over with a feather ! I have never in my life experienced this level of customer service . I was always sold on Long & McQuade but Behringer has now totally sold me on their products .Their support turned out to be second to none. I now have my new X32 , (new fader caps two,surprise !), and things seem to be working much better . I finally got the PC remote to work too (there are a few glitches with the remote but I will sort them out. Makes me feel ashamed I complained about traction. Sorry, ULI , you truly are trying and succeeding in making an affordable ,game changing product while at the same time providing the best customer support I have ever seen. You really did get the important things right. , Brand new board almost 6 months after I bought the first one. Wow ! <strong>Thank you so much</strong>, <strong>Chase , Edwin, ULI at the Music Group. </strong> <strong>Thank you to</strong> <strong>Greg and his great staff at</strong> <strong>Long and McQuade 10204 107 St Edmonton Alberta Canada .</strong> I cannot recommend both of these companies enough. Barry <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big grin :D" loading="lazy" data-shortname=":D" />~:-D~:grin:<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big grin :D" loading="lazy" data-shortname=":D" />~:-D~:grin: <u><strong>Disclaimer: I do not have any affiliation other than as a customer with any of the above mentioned companies .</strong></u></p></blockquote><p></p>
[QUOTE="Barry Gilmour, post: 88883, member: 4245"] Re: X32 Discussion received excellent service with X32 First let me say I am most likely the first to complain when there are faults, however I try to be the first to give credit where credit is due. The experience I had with my X32 issues and the ultimate resolution was nothing short of amazing. Please let me explain I bought my X32 in December 2012 from Long & McQuade 10204 107 Ave Edmonton Alberta Canada. The guys there have always been excellent to deal with especially the manager, Greg , and the guys in the recording department. I had also been in contact about my intermittent phantom issues with the X32, such as name strips going dark, losing settings, track select buttons sticking and aux send buss cutting in and out . These were random and not easy to replicate on demand. I talked with Chase McNight in support in the USA on many occasions and he was always very kind, very patient and helpful regarding the issues I was having understanding the proper routeing for recording with the X32 on the PC . I mentioned also to him that I was having some phantom issues and we a greed to watch things for a while to see if the issues were just one time glitches. Turns out they were not. He transferred me to Edwin Barcenas at the Music Group Care team. Edwin was awesome and we agreed to send the X32 back for servicing. I thought it best to send it back through my dealer but did not wish to send it until the dealer had a loaner as my unit was still functional and I was in the middle of a few projects. Edwin had no problem with this. He took all my information plus my dealers information. I called my dealer and left Edwin's contact information with them. After about two weeks my dealer called and said my loaner was in. I took my X32 to them and when I got there , they said "Oh we might as well just give you the new X32 as it may take a while to get the other one back and it would be easier for you not having to disconnect everything again". Well you could have knocked me over with a feather ! I have never in my life experienced this level of customer service . I was always sold on Long & McQuade but Behringer has now totally sold me on their products .Their support turned out to be second to none. I now have my new X32 , (new fader caps two,surprise !), and things seem to be working much better . I finally got the PC remote to work too (there are a few glitches with the remote but I will sort them out. Makes me feel ashamed I complained about traction. Sorry, ULI , you truly are trying and succeeding in making an affordable ,game changing product while at the same time providing the best customer support I have ever seen. You really did get the important things right. , Brand new board almost 6 months after I bought the first one. Wow ! [B]Thank you so much[/B], [B]Chase , Edwin, ULI at the Music Group. [/B] [B]Thank you to[/B] [B]Greg and his great staff at[/B] [B]Long and McQuade 10204 107 St Edmonton Alberta Canada .[/B] I cannot recommend both of these companies enough. Barry :D~:-D~:grin::D~:-D~:grin: [U][B]Disclaimer: I do not have any affiliation other than as a customer with any of the above mentioned companies .[/B][/U] [/QUOTE]
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