Does anyone know of a place other then Eaw to get hold of a pair of la 325 waveguide horns? Eaw is telling me up to 12 weeks to get them, if the oversea's company that makes them have them in stock.
Eaw parts question?
- Thread starter Alan Sledzieski
- Start date
Re: Eaw parts question?
Anyone, please!! Sick of waiting on the phone and not getting return calls from eaw, they need to hire more people!
Anyone, please!! Sick of waiting on the phone and not getting return calls from eaw, they need to hire more people!
Re: Eaw parts question?
Let me get this straight. On 8/7 you post that EAW told you it would be 12 weeks. Six days later you're sick of waiting for the return call? Look for it around Halloween if you placed an order. How does this mean they need to hire more people?
If these are for your Ohmbru speakers, I wouldn't be surprised to find out EAW won't sell them to you at all.
Mac
Let me get this straight. On 8/7 you post that EAW told you it would be 12 weeks. Six days later you're sick of waiting for the return call? Look for it around Halloween if you placed an order. How does this mean they need to hire more people?
If these are for your Ohmbru speakers, I wouldn't be surprised to find out EAW won't sell them to you at all.
Mac
Re: Eaw parts question?
I don't get that. No matter how he is using their product he deserves the same service as any customer. If I need a new diaphragm for a JBL driver, they are not going to question what cabinet I use it in!
I don't get that. No matter how he is using their product he deserves the same service as any customer. If I need a new diaphragm for a JBL driver, they are not going to question what cabinet I use it in!
Re: Eaw parts question?
FWIW – In the past I have had quite a few issues with EAW; more recently (this week) I had no problems getting parts for my DSA250’s J
FWIW – In the past I have had quite a few issues with EAW; more recently (this week) I had no problems getting parts for my DSA250’s J
Re: Eaw parts question?
Diaphragms are an item that can need replacing. They probably don't get a lot of orders for a horn for that cabinet. Especially since they designed it and had it manufactured for a specific application.
Diaphragms are an item that can need replacing. They probably don't get a lot of orders for a horn for that cabinet. Especially since they designed it and had it manufactured for a specific application.
Re: Eaw parts question?
You don't know the whole story. I was told I would be gotton back to in a few days, to let me know if they will even be available in 12 weeks, if the manufacturer doesn't have them it could be much longer. Plus if they are available, it does not take 12 weeks to get something, from anyplace in the world.
Press 0 for operator for eaw's operator, lol, like anyone ever answers the phone.
Plus whats wrong with ohmbru cabinets?
You don't know the whole story. I was told I would be gotton back to in a few days, to let me know if they will even be available in 12 weeks, if the manufacturer doesn't have them it could be much longer. Plus if they are available, it does not take 12 weeks to get something, from anyplace in the world.
Press 0 for operator for eaw's operator, lol, like anyone ever answers the phone.
Plus whats wrong with ohmbru cabinets?
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Re: Eaw parts question?
There is nothing wrong with ohmbru cabinets, except that there are a number of component manufacturers who make products designed for that segment. You choosing to use parts for your speakers that are not readily available for sale is not the fault of EAW.
I will sympathize though, as I have also had less than stellar service from EAW. It's not that they say "no, we can't do that" but rather they take your message and then never get back to you. It's usually impossible to get a real person on the phone so a simple question takes hours to answer. I was also told my email I sent them ended up in their junk folder. I still feel like they try to get you off the phone with a 'let me get back to you', though they often fail on the getting back to you part.
The ASG guys are easier to get a hold of, but if they don't have an answer to your question they don't seem to go far out of their way to get an answer.
It doesn't exactly inspire warm/fuzzy feelings about using their products, but it also hasn't driven me to stand high atop an internet forum and decry every negative experience I've had in detail.
There is nothing wrong with ohmbru cabinets, except that there are a number of component manufacturers who make products designed for that segment. You choosing to use parts for your speakers that are not readily available for sale is not the fault of EAW.
I will sympathize though, as I have also had less than stellar service from EAW. It's not that they say "no, we can't do that" but rather they take your message and then never get back to you. It's usually impossible to get a real person on the phone so a simple question takes hours to answer. I was also told my email I sent them ended up in their junk folder. I still feel like they try to get you off the phone with a 'let me get back to you', though they often fail on the getting back to you part.
The ASG guys are easier to get a hold of, but if they don't have an answer to your question they don't seem to go far out of their way to get an answer.
It doesn't exactly inspire warm/fuzzy feelings about using their products, but it also hasn't driven me to stand high atop an internet forum and decry every negative experience I've had in detail.
Re: Eaw parts question?
Try sending an email to SFN member Joe Fustolo. He is usually pretty responsive.
Mac
Try sending an email to SFN member Joe Fustolo. He is usually pretty responsive.
Mac
Re: Eaw parts question?
If I was designing "ohmbru" cabinets, I'd go far out of my way to select any component that could only be sourced through EAW: We've got over 60 EAW built cabinets, and it's a rare day when I can get through to anyone (or get a reply from an email/voicemail) to source needed parts for those, much less for building something else. We'd own far more than 60 EAW cabinets (and sell a lot more to clients) if I could reliably get any response from applications support people, either.
The short version: EAW's service is horrible, it's been horrible for years despite occasional quicker results, and the "light at the end of the tunnel" that's been promised numerous times doesn't ever seem to materialize.
The email to the mentioned member may work, and I've been told there are methods to actually get a response through similar back-door methods: but this isn't the way it should be-- and it's definitely not the process listed for end users to contact the parts department.
The delay in getting the part you need is, unfortunately, not uncommon across a wide range of manufacturers today. (The horn is used in either 1 or 2 cabinets which are built overseas, and probably never sees US shores except as completed cabinets or poorly stocked spares.) Thankfully, at least you would have an easier time getting that same answer from most manufacturers.
Kent Elliott
If I was designing "ohmbru" cabinets, I'd go far out of my way to select any component that could only be sourced through EAW: We've got over 60 EAW built cabinets, and it's a rare day when I can get through to anyone (or get a reply from an email/voicemail) to source needed parts for those, much less for building something else. We'd own far more than 60 EAW cabinets (and sell a lot more to clients) if I could reliably get any response from applications support people, either.
The short version: EAW's service is horrible, it's been horrible for years despite occasional quicker results, and the "light at the end of the tunnel" that's been promised numerous times doesn't ever seem to materialize.
The email to the mentioned member may work, and I've been told there are methods to actually get a response through similar back-door methods: but this isn't the way it should be-- and it's definitely not the process listed for end users to contact the parts department.
The delay in getting the part you need is, unfortunately, not uncommon across a wide range of manufacturers today. (The horn is used in either 1 or 2 cabinets which are built overseas, and probably never sees US shores except as completed cabinets or poorly stocked spares.) Thankfully, at least you would have an easier time getting that same answer from most manufacturers.
Kent Elliott
Re: Eaw parts question?
Thanks Kent and others, guess I'm not the only one having issues with timely service.
As far as looking at other products other then eaw, I have yet to find a better high freq setup then the la 325, the rest of the box, well there is some things to be desired there.
I have been using JBL products all my life, after hearing the 325 I saw how bad a jbl horn is. So I built a box with a pair of Faital fx560's and the eaw 325 horn and driver, substituting the stock diaphragm with a ti. one. Loved it.
For the heck of it I built another pair of identical box's using a B&C me 90 horn with a radian 740neopb, don't like the constant directive horn, much better then jbl but the waveguide out of the 325 blows it away.
I'm going to try a Faital lth142 horn with the raidian driver this weekend, just to see how it works out. In the end I'm trying to have 4 identical top's
Thanks Kent and others, guess I'm not the only one having issues with timely service.
As far as looking at other products other then eaw, I have yet to find a better high freq setup then the la 325, the rest of the box, well there is some things to be desired there.
I have been using JBL products all my life, after hearing the 325 I saw how bad a jbl horn is. So I built a box with a pair of Faital fx560's and the eaw 325 horn and driver, substituting the stock diaphragm with a ti. one. Loved it.
For the heck of it I built another pair of identical box's using a B&C me 90 horn with a radian 740neopb, don't like the constant directive horn, much better then jbl but the waveguide out of the 325 blows it away.
I'm going to try a Faital lth142 horn with the raidian driver this weekend, just to see how it works out. In the end I'm trying to have 4 identical top's
Re: Eaw parts question?
but do you not see that as a bit like building your own car that fits a manifold from a 2008 whatever, but then being upset that whatever won't sell you manifolds?
even though their manifolds never fail, so they only make enough manifolds to build their own cars??
if you design your ohmbru speaker around a specific part, the onus is on YOU to see if you can actually get those parts before you build it. don't be mad at someone else for not bending over backwards for you, who hasn't actually bought their product.
Horns don't just break, so I wouldn't expect any manufacturer to stock many spares. give it up..
Jason
but do you not see that as a bit like building your own car that fits a manifold from a 2008 whatever, but then being upset that whatever won't sell you manifolds?
even though their manifolds never fail, so they only make enough manifolds to build their own cars??
if you design your ohmbru speaker around a specific part, the onus is on YOU to see if you can actually get those parts before you build it. don't be mad at someone else for not bending over backwards for you, who hasn't actually bought their product.
Horns don't just break, so I wouldn't expect any manufacturer to stock many spares. give it up..
Jason
Re: Eaw parts question?
Give it up, lol.
For your info I allready bought a set of these waveguides early this spring, they had no issues selling them to me. They said they had over 20 in stock. Called back last week they were out, was told a lot of people buy these for their own builds, eaw has no issue selling them.
The issue is customer service, or lack of people working there, something, I don't know for sure.
Plus for what they sell these wave guides for and the cost of the bracket also, and what they probably pay for them, eaw is making a good buck on them.
The diaphragm eaw wants $180, you can get the same thing for $109 else where
The driver, eaw wants over $300 you can get them for $190 elsewhere.
What I'm surprised about is you can get the 15 for $179 for the 325 from eaw, thats pretty cheap.
Everyone that answers the phone is real nice for sure but Kent hit the nail on the head.
Give it up, lol.
For your info I allready bought a set of these waveguides early this spring, they had no issues selling them to me. They said they had over 20 in stock. Called back last week they were out, was told a lot of people buy these for their own builds, eaw has no issue selling them.
The issue is customer service, or lack of people working there, something, I don't know for sure.
Plus for what they sell these wave guides for and the cost of the bracket also, and what they probably pay for them, eaw is making a good buck on them.
The diaphragm eaw wants $180, you can get the same thing for $109 else where
The driver, eaw wants over $300 you can get them for $190 elsewhere.
What I'm surprised about is you can get the 15 for $179 for the 325 from eaw, thats pretty cheap.
Everyone that answers the phone is real nice for sure but Kent hit the nail on the head.
Re: Eaw parts question?
Alan,
If that's the driver I think it is I'm curious where you can get it for $190. If you don't mind, I'd appreciate a PM.
Alan,
If that's the driver I think it is I'm curious where you can get it for $190. If you don't mind, I'd appreciate a PM.
