Does anyone know of a place other then Eaw to get hold of a pair of la 325 waveguide horns? Eaw is telling me up to 12 weeks to get them, if the oversea's company that makes them have them in stock.
Does anyone know of a place other then Eaw to get hold of a pair of la 325 waveguide horns? Eaw is telling me up to 12 weeks to get them, if the oversea's company that makes them have them in stock.
Anyone, please!! Sick of waiting on the phone and not getting return calls from eaw, they need to hire more people!
If these are for your Ohmbru speakers, I wouldn't be surprised to find out EAW won't sell them to you at all.
Does anyone know of a place other then Eaw to get hold of a pair of la 325 waveguide horns? Eaw is telling me up to 12 weeks to get them, if the oversea's company that makes them have them in stock.
Let me get this straight. On 8/7 you post that EAW told you it would be 12 weeks. Six days later you're sick of waiting for the return call? Look for it around Halloween if you placed an order. How does this mean they need to hire more people?
If these are for your Ohmbru speakers, I wouldn't be surprised to find out EAW won't sell them to you at all.
Mac
You don't know the whole story. I was told I would be gotton back to in a few days, to let me know if they will even be available in 12 weeks, if the manufacturer doesn't have them it could be much longer. Plus if they are available, it does not take 12 weeks to get something, from anyplace in the world.
Press 0 for operator for eaw's operator, lol, like anyone ever answers the phone.
Plus whats wrong with ohmbru cabinets?
FWIW – In the past I have had quite a few issues with EAW; more recently (this week) I had no problems getting parts for my DSA250’s
If I was designing "ohmbru" cabinets, I'd go far out of my way to select any component that could only be sourced through EAW: We've got over 60 EAW built cabinets, and it's a rare day when I can get through to anyone (or get a reply from an email/voicemail) to source needed parts for those, much less for building something else. We'd own far more than 60 EAW cabinets (and sell a lot more to clients) if I could reliably get any response from applications support people, either.
The short version: EAW's service is horrible, it's been horrible for years despite occasional quicker results, and the "light at the end of the tunnel" that's been promised numerous times doesn't ever seem to materialize.
The email to the mentioned member may work, and I've been told there are methods to actually get a response through similar back-door methods: but this isn't the way it should be-- and it's definitely not the process listed for end users to contact the parts department.
The delay in getting the part you need is, unfortunately, not uncommon across a wide range of manufacturers today. (The horn is used in either 1 or 2 cabinets which are built overseas, and probably never sees US shores except as completed cabinets or poorly stocked spares.) Thankfully, at least you would have an easier time getting that same answer from most manufacturers.
Kent Elliott
Diaphragms are an item that can need replacing. They probably don't get a lot of orders for a horn for that cabinet. Especially since they designed it and had it manufactured for a specific application.
If I was designing "ohmbru" cabinets, I'd go far out of my way to select any component that could only be sourced through EAW: We've got over 60 EAW built cabinets, and it's a rare day when I can get through to anyone (or get a reply from an email/voicemail) to source needed parts for those, much less for building something else. We'd own far more than 60 EAW cabinets (and sell a lot more to clients) if I could reliably get any response from applications support people, either.
The short version: EAW's service is horrible, it's been horrible for years despite occasional quicker results, and the "light at the end of the tunnel" that's been promised numerous times doesn't ever seem to materialize.
The email to the mentioned member may work, and I've been told there are methods to actually get a response through similar back-door methods: but this isn't the way it should be-- and it's definitely not the process listed for end users to contact the parts department.
The delay in getting the part you need is, unfortunately, not uncommon across a wide range of manufacturers today. (The horn is used in either 1 or 2 cabinets which are built overseas, and probably never sees US shores except as completed cabinets or poorly stocked spares.) Thankfully, at least you would have an easier time getting that same answer from most manufacturers.
Kent Elliott
but do you not see that as a bit like building your own car that fits a manifold from a 2008 whatever, but then being upset that whatever won't sell you manifolds?
even though their manifolds never fail, so they only make enough manifolds to build their own cars??
if you design your ohmbru speaker around a specific part, the onus is on YOU to see if you can actually get those parts before you build it. don't be mad at someone else for not bending over backwards for you, who hasn't actually bought their product.
Horns don't just break, so I wouldn't expect any manufacturer to stock many spares. give it up..
Jason
The diaphragm eaw wants $180, you can get the same thing for $109 else where
The driver, eaw wants over $300 you can get them for $190 elsewhere.
What I'm surprised about is you can get the 15 for $179 for the 325 from eaw, thats pretty cheap.