As Paul Harvey says-NOW- for the rest of the story
There was a preset that the customer wanted-which involved muting the HF of the Jericho. Apparently the programmers of the system control were having an issue implementing it properly.
This is the preset that was used when you were there.
It was found out after the game that the HF was indeed muted, (resulting in your lack of HF), and the interested parties were informed.
So, yes the HF should NOT have been muted-but it was.
And then you add the fact that the operator cannot even hear the stadium PA and is playing crap MP3s, and you end up with "not so steller" results.