Hi guys, it's been great to be part of the forum, I've been blessed of been part of it and this was fundamental in buying a X32 and 4 P16m with its P16d for our small church in Dominican Republic (with our small budget it was almost impossible thinking about having a digital board, until Behringer came out with this great product on this unthinkable price range, and even then we had to count on some people to make special donations for the project of buying these equipments)...
The thing I want to share with all of you to encourage you to buy and expect the best out of the post sales customer Service of this company is regarding an accident that happened while I traveled to Florida, USA to pick up the mixer and the personal monitor system, I was very excited, I even posted in the forum questions regarding what to check before flying back and everything worked great as expected, I bought a Gator Gmix 38x28x8 case packed everything well and took the flight back home to the Caribbean only to realize the TSA opened the case (I know this for a note they leaved inside the case) moved the mixer from the position I have secured it placed it put the board on top of two of the P16m and the END result was a Broken lcd Screen (pictures attached) on the X32, and the volume and pan Knobs on 2 of the 4 P16m broken (the other two got here perfect)...
As you would imagine what was for me a dream trip (to get the equipment I always wanted for church) didn't turn out as expected and I was really sad with the outcome even if that weekend (I got here on saturday) we were able to connect the board in time and use it with the damaged screen for the youth service and the sunday service getting a sound from our band never heard before...everything sounded perfect but the thing with the screen and the knobs (and it was almost impossible for us to send it back to USA for repairs, because the cost of traveling with an oversize and overweight item like this plus the almost 40% customs tax our Government Charge for equipment like these, we were really sad) was a real problem ahead our eyes..well I came to the forum sent a PM to Christian who showed real interested and suggested me to PM a few people including Uli Behringer himself who for my surprise was the first to answer, showing real interest in my case (even knowing Behringer had nothing to do with this, again it was an accident while transporting the system) and he just asked for a shipping account and just 3 days after our forum conversation I received one new Lcd screen and 6 Volume/Pan Knobs for The P16m which I personally together with my team replaced on the affected gear (I'm the church Pastor but also an Electronic Engineer) and now everything is back to normal with these great products working as they should and Behringer has our total trust and commitment in the future...(We have even started talking people willing to cooperate to raise funds to buy two S16 when they are available) because I prefer to buy equipment from companies that show they are not only interested on the business side of manufacturing products but also in helping people lives with the product they make, way to go Behringer!!!
I'm including a couple before and after pictures, and want to encourage you to Trust this company and their products, they really have put everything they have unto this project and I know this will be a new company from now on,
Thanks for reading, God Bless You all
Pastor Jorge Duarte
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PD: Sorry my english is not that good