Re: Using X32 with Cubase 7
Hi Jamie,
I am not aware of any issue with X-UF and Firewire. Just to see clearer--did you insert the HDD between the X-UF card and your Mac Pro? This is generally not a recommended setup, as you would have to pass the sync between Mac and console through the HDD bus controller.
Can you play back from the internal drive or an attached USB drive instead?
However, the X-UF fw update will soon be available, too.
Cheers,
Jan
Hi Jan,
After all this, after all the detailed information I have given you, you should have an understanding of my technical abilities. I have been troubleshooting almost a month, with every possible permutation of set up, including 3 Behringer consoles, two other firewire sound cards, 5 different Macs, and many brand new firewire/USB cables. I am amazed, at this point, that you would imply that I would use a hard drive in between the X32 and the MacPro. Its just patronizing.
As far as your customer supporters are concerned...I have made at least a dozen phone calls and several emails and not once received any information from anyone that was of any use. We were never once told that there was an issue with the USB. I received one email and it only suggested that Apple was to blame. And now, miraculously, you say that Behringer is developing an update that will remedy 'Apple's problem?' This update doesn't seem to have materialized yet and I feel like I am being led down the garden path here. I have made my own determinations through all of MY troubleshooting, that either the USB 2.0 doesn't have the bandwidth or the chipset for the USB bus on the MacPro won't support the bandwidth, or the XUF driver won't talk properly to the Mac through USB. Bandwidth, Bus or Behringer is the problem here. And I am leaning towards the Behringer. Because in my previous set up, I had 24 tracks of digital audio via USB 2.0 without problems.
As far as the firewire is concerned, it clearly has the bandwidth. The FW bus on the MacPro can process the information, but when using the X32 (which is fW 400), you cannot use any FW 800 external devices. I have used FW 400 and FW 800, simultaneously, in my previous studio set up with this Mac before, no problems. So again, this points to the Behringer.
Right now, I cannot use the X32 with USB 2.0 - it creates snaps, pops and the control surface is erratic.
I can only use the X32 with FW 400 and have had to transfer all my studio projects from my external HD (FW 800) to another HD (USB 2.0)
So the idea that the problem lies with my technical abilities or Apple, is ridiculous. I am up and going, finally, but this is a month of frustration and lost business for me.
And no customer service from you.
Jamie.