Behringer iNUKE NU6000 amplifier

Re: Behringer iNUKE NU6000 amplifier

My name is Yuka Ishigami,

I am the manager of the MUSIC Group Japan office. Please allow me to share our side of the story.

We called David on September 13[SUP]th[/SUP] to better understand the issue as we could not find any fault with the amplifier. We also invited him to come to our office so we could show him that the amplifier is working perfectly,however he didn’t want to accept our invitation. Instead he promised to send us a video to demonstrate the problem. Unfortunately we never received this video.

Since David claimed he had an urgent event, we worked with our distributor SoundHouse to immediately send him an EP4000 as replacement. David received the amp and sent us a thank you email.

He then promised to immediately return the NU6000 which to date has not happened. Despite the reminders from SoundHouse, he has not returned the amplifier.

We feel very saddened and disappointed that David has chosen to go public which such harsh language, when in fact we have gone out of our way to help him.

Yuka ISHIGAMI
Manager, Care
MUSIC Group Japan
 
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Re: Behringer iNUKE NU6000 amplifier

Yuka Ishigami said:
My name is Yuka Ishigami,

I am the manager of the MUSIC Group Japan office. Please allow me to share our side of the story.

We called David on September 13[SUP]th[/SUP] to better understand the issue as we could not find any fault with the amplifier. We also invited him to come to our office so we could show him that the amplifier is working perfectly,however he didn’t want to accept our invitation. Instead he promised to send us a video to demonstrate the problem. Unfortunately we never received this video.

Since David claimed he had an urgent event, we worked with our distributor SoundHouse to immediately send him an EP4000 as replacement. David received the amp and sent us a thank you email.

He then promised to immediately return the NU6000 which to date has not happened. Despite the reminders from SoundHouse, he has not returned the amplifier.

We feel very saddened and disappointed that David has chosen to go public which such harsh language, when in fact we have gone out of our way to help him.

Yuka ISHIGAMI
Manager, Care
MUSIC Group Japan
Click to expand...


Thanks, Yuka, I figured as much, although it didn't occur to me that he would apparently steal from you in response to your trying to help him in a hurry.

I guess we can all take solace that the EP4000 is working just fine for him.....
 
Re: Behringer iNUKE NU6000 amplifier

Yuka,

The amp has been sent back and it also went back with a VP 2520 that has a blown woofer under less than 6 months relatively minor usage. I took the amp into work, put it on thoroughly tested brokerage trading floor power. The floors have constant fixed voltage and have been ground tested with all equipment on the floor going live. It's the cleanest power and earthing circuits in the world on these floors and I know the designs. Just letting the i6 sit there doing nothing it would start to reset. I would love to know how you manage to keep this amp on. I thought I saw a post asking me to the testing center but the center was not in my country? Yuka be real, the VP 2520 is a large cabinet, transportation in Japan is not cheap, the shipping company charges 5,800 yen/58 US bucks separately just for the "carton" to put the cab in because they will not ship something that isn't boxed. Behringer is paying these shipping fee's and going into the red on profits under warranty claims. Why waste your time and customer loyalty? Just face it dude, music is 1 thing that after getting started cannot stop "ever" until, the song is over. Now we are short a VP 2520, so you have managed to stop the music again. I sold off 2 Marantz 510m's, to buy Behringer. Called a used audio shop and they were here almost before I hung the phone up. They payed me in hard cash on the spot for 2 510m's and that cash covered all the recent Behringer gear we purchased. What a mistake I made.
 
Re: Behringer iNUKE NU6000 amplifier

Jordan,

If I get around to it I will, it's a little under 600 MB mov. file from my iPhone. That was the reason Yuka never got a copy. I need to edit it.
 
Re: Behringer iNUKE NU6000 amplifier

David Ohyama said:
Jordan,

If I get around to it I will, it's a little under 600 MB mov. file from my iPhone. That was the reason Yuka never got a copy. I need to edit it.
Click to expand...

Upload it to youtube should automatically compress for easier use.. From there you can also put a copy on 4share because other countries maybe blocked from viewing content.. Small ad-lib...
 
Re: Behringer iNUKE NU6000 amplifier

Now that was some powerful cinematography! I would have watched it again but there is this video of paint drying that I didn't want to miss. Sorry, just kidding! I think you have made your point!
 
Re: Behringer iNUKE NU6000 amplifier

I wonder whats different between the two places that causes it to reset when you have it versus not when they do... Wonder if there's a connector that could be getting lose from heating up...
 
Re: Behringer iNUKE NU6000 amplifier

We tried everything and them some. I have a seperate breaker for the bottom floor of my house, tried it down there, same thing.
I work for a major financial and borrowed a meggar clamp meter to see when it reset if we were having power surges or brown outs. No issue there either steady 101 volts. Just sent one of the VP 2520's back as it has a bad mid woofer. Rarely even used, probably bad from the start just didnt notice until it started making funny noise. Basically half of what we purchased is defective.
 
Re: Behringer iNUKE NU6000 amplifier

John Roberts said:
Japan is 100v and 50Hz in some parts of the country, 60 Hz in other. JR
Click to expand...

That's a pita for a designer, only 100V and only 50Hz...

Do you have 50Hz?
I can imagine that amplifiers have a hard time at your place, but that's not only for behringer a problem I think...
Probably that's why an old style transformer based solution does work. (with reduced power)
 
Re: Behringer iNUKE NU6000 amplifier

Per Søvik said:
Pleading a lot of ignorance here, but what is the problem with different net frequencies? If the design has enough capacity for 50Hz, wouldn't running at 60 Hz only mean that the caps have a slightly easier life?
Click to expand...

Yes designing products for the Japanese market involves working at 50Hz which is the worse case.

I won't speculate on this specific product design. David is confident that his mains power is to spec, and Yuka is confident that the amp should work properly for David.

JR
 
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