Re: Behringer iNUKE NU6000 amplifier
Dear all,
Here are some quick answers.
1.) The NU Series has regulated switch-mode power supplies which come in a number of country versions. In the case of NU6000 the ranges are 90-110 V, 99-132 V and 198-264 V to cover the world market. The product labelling for the ranges is 100V, 110-120V and 220-240V carry an implied tolerance of ±10% which is the official specification for the mains voltage for each country.
2.) With the exception of David Ohyama, we have never had a customer that reported this particular issue. When we spoke earlier about a Japanese customer, we spoke about David, but out of courtesy didn't want to mention his name.
We invited David to our Care Center in Tokyo so we could demonstrate to him that the amp is fully functioning, but he has not yet taken up the opportunity. The distributor Sound House is equally happy to demonstrate to him that the amp is working perfectly fine.
Since the amp is not working at David's location, there is unfortunately nothing else we can do and we recommend him to return the amp for a full refund. Our recommendation would be to go for a linear power amp which is less susceptible to mains voltage variation.
3.) @Greg Cameron. This is actually a great topic even though we respectfully have a slightly different view.
With hundreds of thousands of our amps in the market and a clientele that is perhaps less informed about the laws of physics, the risk of short-circuits, mismatched impedances and abuse is much higher than with amps in the hands of professionals.
We test power amps in what we call "torture chamber" and run them for thousands of hours under various power conditions, loads, temperatures, environments, etc. We actually have a dedicated QA team that focuses solely on stress and aging tests and one of the tasks is to push amps beyond the limits. Among many tools, we also apply temperature sensors, thermographic cameras etc. to find hot spots within the product. Much of that is also part of the Certified Safety test, which each of our products has to qualify for.
The latest statistics show that we sell more amps than any other brand; as you can easily understand, any design flaw would cause immense financial impact as well as damage to our reputation with the amount of amps sold in the market.
We are very confident about the quality of our products and hence we assure customers with a 3-Year Warranty Program.
Kind regards,
Al Walker
Senior Engineer, Systems
MUSIC Group