+100 - it's all about communication!Anyway, every desk I've ever owned, including ... has failed in some way on me. The key is that you can talk with support and get parts. I have no complaint in this regard about Avid, Yamaha, or Midas.
Support is THE most important feature of any pro audio tool.
What about the absence of need for support?
What about the absence of need for support?
What about the absence of need for support?
I agree with both sides here strangely enough. Let me explain... At a certain level of the game, support becomes critical because you can no longer afford redundancy in every situation. At my level I can afford to have a backup X32 or three, but if my investment in each mixer were say $30K then I would probably want/need them to fix my mixer right away. Running the way I do now (with a spare for everything and a conservative procurement strategy) makes it so I don't need service or support. I always turnover and sell my inventory before it is out of the warranty period. If something breaks that is not covered I fix it myself. if I don't know how, then I get to learn something new.
I agree with both sides here strangely enough.
I agree with both sides here strangely enough. Let me explain... At a certain level of the game, support becomes critical because you can no longer afford redundancy in every situation. At my level I can afford to have a backup X32 or three, but if my investment in each mixer were say $30K then I would probably want/need them to fix my mixer right away. Running the way I do now (with a spare for everything and a conservative procurement strategy) makes it so I don't need service or support. I always turnover and sell my inventory before it is out of the warranty period. If something breaks that is not covered I fix it myself. if I don't know how, then I get to learn something new.
Certainly, a product that is well documented, works the way it is supposed to and doesn't break down combined with a strong support if and when you need it is surely what most of us are looking for.
I would want both if I ever went down that road to buy an expensive console, but the X32 is more than capable of doing the jobs that I have to do.
Hi Guys sounds like you are having a few problems with the midas pro 2 you should check out the DiGiCo SD Series consoles they are just fantastic. I have a few of these consoles and they have been very reliable! The DiGiCo SD9 offers 96 channels of full DSP Processing and has a vast array of extras as well as the option of 16 stereo aux's plus left and right and 12x8 Matrix. These consoles have been put through their paces and used in every situation imaginable and have preformed flawlessly. Also you have more channels available to on the surface and a nice big touchscreen.