Re: M32 non responsive faders
Dear Chris,
Please allow me to introduce myself, my name is Bart Bolton and I am the Manager of the MUSIC Group Care Center in Nevada which is in charge of servicing and managing spare parts for the brands Midas, Klark Teknik, Turbosound, Behringer and Bugera.
Glad to hear that you're enjoying your M32! Since you mentioned cold weather in your post, it could be the lube used in the faders may be having an adverse reaction to the cold climate. In any case, we have found that simply exercising the faders (moving them repeatedly up and down) several times should take care of the issue.
If you are still encountering issues after trying the above please contact the MUSIC GROUP Care Department here in Las Vegas at 702-800-8290 or via email at [email protected]
We're here to help!
Thanks,
Bart
I did my first show with my M32 in 40 degree centigrade weather about a month ago and had an issue, Faders not responding to layer changes. I was changing a layer and on a fader that should have changed position didn't until I touched it and then it went to the position it should have been in. I am on a show today where the in house crew who also has an M32 said they were experiencing the same thing. Anyone else experience this and is there a fix? Thought it might be because of the cold but today's inquiry confirms its not. Besides that the console sounds great.
Dear Chris,
Please allow me to introduce myself, my name is Bart Bolton and I am the Manager of the MUSIC Group Care Center in Nevada which is in charge of servicing and managing spare parts for the brands Midas, Klark Teknik, Turbosound, Behringer and Bugera.
Glad to hear that you're enjoying your M32! Since you mentioned cold weather in your post, it could be the lube used in the faders may be having an adverse reaction to the cold climate. In any case, we have found that simply exercising the faders (moving them repeatedly up and down) several times should take care of the issue.
If you are still encountering issues after trying the above please contact the MUSIC GROUP Care Department here in Las Vegas at 702-800-8290 or via email at [email protected]
We're here to help!
Thanks,
Bart