I have been singing the praises of the X32 for a while now both Publicly (on this and other forums) and privately with my friends in the Biz. I still love the console, I have 4 of them in various forms right now, and can't say enough about the value that they provide for my company.
However I just found out the hard way that if you do not register your product within 90 days of purchase, you forfeit the 3 year warranty that is so heavily advertised for this product. I have an X32 with a dead power supply and was basically told by Behringer Support that I was SOL. Not only would i loose the rental income that i have it reserved for in the next 2 weeks, but they would not be repairing it under warranty. I fought my way into getting it fixed this time but I was told it was one time only, that the warranty on my 1.3 year old board is now over...
I hate to be negative, but I feel like in the sprit of trying to help others out on this forum I should share my experience. I am probably sitting on $10,000 worth of Behringer product that is now uncovered.
Needless to say it doesn't make me feel as warm and fuzzy about them as I did a few days ago. I am loosing 2 weeks worth of rental income, and apparently now if anything else were to happen to any of my other consoles I will again be SOL.
Rant over,
thanks for reading
Luke
However I just found out the hard way that if you do not register your product within 90 days of purchase, you forfeit the 3 year warranty that is so heavily advertised for this product. I have an X32 with a dead power supply and was basically told by Behringer Support that I was SOL. Not only would i loose the rental income that i have it reserved for in the next 2 weeks, but they would not be repairing it under warranty. I fought my way into getting it fixed this time but I was told it was one time only, that the warranty on my 1.3 year old board is now over...
I hate to be negative, but I feel like in the sprit of trying to help others out on this forum I should share my experience. I am probably sitting on $10,000 worth of Behringer product that is now uncovered.
Needless to say it doesn't make me feel as warm and fuzzy about them as I did a few days ago. I am loosing 2 weeks worth of rental income, and apparently now if anything else were to happen to any of my other consoles I will again be SOL.
Rant over,
thanks for reading
Luke