I was providing sound for small country fair this past weekend. X32 at FOH, analog snake, 3-6 monitor mixes, EV QRX rig. Friday night I had a 3 piece band with 3 monitor mixes (but had a 4th one hooked up). Everything worked without a glitch, as it usually does. Saturday I get back there and pull the wedges and tops out of the trailer and put on some background music while setting up the 1st of 2 bands.
All is good except there is no sound getting to monitors 1, 2 and 3. Mix 4 (wedge) and 5 (IEM) are working properly. There is signal present from selected outputs on the desk but nothing getting to stage. So we took one of the powered wedges to FOH and plugged directly into output 4. It still works. Then went one channel at a time…
Outputs 1-3: nothing
Outputs 4 & 5: sound
Outputs 6-8: nothing
Outputs 9 & 10: sound
So we used 4 mixes on the working channels for the 1st band. Next band band had 4 mixes on wedges and 2 IEM. That's a problem. So I took out my second X32 out of the trailer, swapped desks and got through the rest of the evening without a glitch… except a 15 minute delay in the start of the 2nd band.
The defective desk was purchased in February 2013 and was already in for repairs twice for the same problem (but different problem than the current one). It has been used probably 20-30 times since purchased. Someone from Music Group contacted me, and took care of me promptly last year, but I can't find our exchange right now as I'm not on my main computer. Hopefully I can get this fixed soon.
Has anyone had similar problems where certain outputs stopped working?
Do you think I should just ask for different desk? I have used both desks (FOH & Monitors) a few times, but am glad that this time one was available as a back up. I hate the feeling that my gear is unreliable. And sometimes, I only have one desk with me. Having to carry a second one is expensive insurance. I'm seriously considering selling both and going in a different direction (although I love working on the x32).
Rocky