Re: Fader Motorisation Quality Problem
All,I just have to report this, you can see when I made this post, well, 15 minutes ago I got a call from Jim at Behringer in Kidderminster asking how they could help. Did I want to bring the unit in (I'm less than an hour from them), they could get it sorted there and then and I could see the care centre etc. As I've not had a re-occurrence of the problem I said I'd wait and see and then bring it in if I need to. Jim was very helpful and clearly they are ready to do whatever is needed if anything is required. I've never experienced this quality of support in 20 years not even on paid IT support contracts. If I do go up they suggested I take some photos of the care centre and post them here............ might just do that anyway as I do think this is a really great product. The X32, the S16 and the 6 x P16-Ms all integrate in such a seamless way.
All,I just have to report this, you can see when I made this post, well, 15 minutes ago I got a call from Jim at Behringer in Kidderminster asking how they could help. Did I want to bring the unit in (I'm less than an hour from them), they could get it sorted there and then and I could see the care centre etc. As I've not had a re-occurrence of the problem I said I'd wait and see and then bring it in if I need to. Jim was very helpful and clearly they are ready to do whatever is needed if anything is required. I've never experienced this quality of support in 20 years not even on paid IT support contracts. If I do go up they suggested I take some photos of the care centre and post them here............ might just do that anyway as I do think this is a really great product. The X32, the S16 and the 6 x P16-Ms all integrate in such a seamless way.
We've had our desk for a few months now. It gets used every Sunday a couple of times and is in dry warm stable environment. I have a couple of channels linked for stereo input. This Sunday went to bring one channel up but the linked channel did not move up with it. In the end after much manual moving up and down and switching between banks to get the sticky fader to move rapidly from top to bottom, got it move with it's linked fader. I hope this is not a sign of things to come? I'm located in Ross On Wye, not far from Kidderminster
Dear Mike,
As my colleague Jim explained on the telephone, you are more than welcome to bring the console over to Kidderminster and have it inspected while you wait, just give us a heads-up first so we can ensure we have the resources available. Feel free to bring your camera along and take some pictures to share with the forum community.
Kind Regards,
Fiona Hammond
CARE EMEA
MUSIC Group
BEHRINGER